SMS Terms

These SMS Terms apply to text messages from Metro Fleet Group ("we", "us"). Consent to receive text messages is not a condition of renting from us.

Our messaging programs

We run two separate, optional programs. You can join either, both or neither.

• Non-marketing messages: replies to your rental inquiry, appointment confirmations and reminders, reservation updates and customer care.
• Marketing messages: special offers, discounts and vehicle availability. Sent only if you separately agree to marketing messages.

How you opt in

• By ticking the matching SMS consent checkbox on a form or booking calendar on metrofleetgroup.com. Each checkbox is optional and unticked by default.
• By calling or texting our business number first, in which case we may reply to your call or message by text.

Message frequency

Message frequency varies based on your inquiry, appointments and reservations.

Costs

Message and data rates may apply. Contact your wireless provider with questions about your text or data plan.

How to opt out

You can cancel the SMS service at any time. Just text "STOP" to the number that messaged you. After you send "STOP", we will send one final message to confirm you have been unsubscribed, and you will no longer receive SMS messages from us. To join again, text "START" or sign up again on our website.

How to get help

If you have trouble with the messaging program, reply "HELP" for help. You can also contact us at 743-263-0565 or [email protected].

Carriers

Carriers are not liable for delayed or undelivered messages.

Privacy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. If you have any questions regarding privacy, please read our Privacy Policy.

Contact us

Metro Fleet Group
1515 Mockingbird Ln, Ste 430, Charlotte, NC 28209
Phone: 743-263-0565 · Email: [email protected]