Terms & Conditions

These Terms & Conditions ("Terms") apply to your use of metrofleetgroup.com and to quotes, appointments, reservations and messages you request from Metro Fleet Group ("we", "us"). By using this website or our services, you agree to these Terms.

1. Rentals and the rental agreement

Every rental is governed by the rental agreement you sign at reservation or pickup. If anything in these Terms conflicts with your signed rental agreement, the rental agreement controls. In summary, our current requirements are:

• Driver's license: a current, valid driver's license is required.
• Age: renters are generally 21 or older.
• Insurance: insurance is required for every rental. The Chevrolet Corvette requires the renter's own full-coverage policy.
• Security deposit: a refundable deposit of $100 for all vehicles, except the Corvette, which is $750.
• Rental term: standard rentals are weekly, with 1,000 miles included. The Corvette is rented daily with a 2-day minimum.
• Verification and approval: all renters are verified and approved before pickup. We may decline any rental at our discretion where permitted by law.
• Payment: we accept debit cards, credit cards and Apple Pay.
• Extensions: contact us before your return date to request an extension. Extensions depend on availability.

2. Prices and availability

Rates shown on this website are base rates. Taxes, insurance, deposits and optional extras may apply. Prices, vehicles and availability can change without notice, and a vehicle is only reserved once your reservation is confirmed. Photos are for illustration; the vehicle you receive may differ in color or minor features from the photo shown.

3. Quotes and appointments

A quote is an estimate based on the information you give us. It is not a reservation or a guarantee of availability. Appointments booked through our website are calls with our reservations team; you can reschedule or cancel them using the links in your confirmation.

4. Online reservations

Online reservations and payments are processed through our reservation provider. Their checkout terms apply in addition to these Terms and your rental agreement.

5. Text messaging (SMS) program

Metro Fleet Group offers two optional text messaging programs:

• Non-marketing messages: replies to your inquiry, appointment confirmations and reminders, reservation updates and customer care.
• Marketing messages: special offers, discounts and vehicle availability. Sent only if you separately agree to marketing messages.

You opt in by ticking the matching checkbox on our website forms or booking calendar, or by calling or texting our business number first. Consent is not a condition of renting from us.

• Message frequency: Message frequency varies based on your inquiry, appointments and reservations.
• Costs: Message and data rates may apply. Contact your wireless provider with questions about your plan.
• Opting out: You can cancel the SMS service at any time. Just text "STOP" to the number that messaged you. After you send "STOP", we will send one final message to confirm you have been unsubscribed, and you will no longer receive SMS messages from us. To join again, text "START" or sign up again on our website.
• Help: If you have trouble with the messaging program, reply "HELP" for help, or contact us at 743-263-0565 or [email protected].
• Carriers: Carriers are not liable for delayed or undelivered messages.
• Privacy: If you have any questions regarding privacy, please read our Privacy Policy. Mobile information is never shared with third parties for marketing.

Full details are in our SMS Terms.

6. Using this website

You agree not to misuse this website, including by submitting false information, interfering with its operation, or copying its content for commercial use without our permission. Website content, logos and photos belong to Metro Fleet Group or its licensors.

7. Third-party services

This website links to and uses services run by others, such as our reservation system, payment processors and mapping or calendar tools. We are not responsible for their content or practices; their own terms and privacy policies apply.

8. Disclaimers and limitation of liability

This website and its content are provided "as is". To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential damages arising from your use of the website. Nothing in these Terms limits any rights you have under your rental agreement or under law that cannot be limited.

9. Governing law

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-law rules.

10. Changes to these Terms

We may update these Terms from time to time. The "Effective date" at the top shows when they last changed.

11. Contact us

Metro Fleet Group
1515 Mockingbird Ln, Ste 430, Charlotte, NC 28209
Phone: 743-263-0565 · Email: [email protected]